Valet Storage at Your Convenience
ValStor provides convenient, reliable, secure off-site storage for your home or business. What makes storing with us different from traditional self-storage is that we store your items individually barcoded on our pallet racking in our warehouse, allowing you to only pay for the space you use. Should you want to store in your individual unit, we do have traditional self-storage units available.
PACKING & STORAGE QUESTIONS
Yes! Packing supplies such as bubble wrap, tape, and packaging paper can be purchased when ordering.
Yes, we will not store perishable items, liquids, explosive devices, jewelry, or any illegal substances. Please review our terms and conditions for more information.
We are open weekly:
- Facility Hours are:
- Monday-Friday: 8:00AM-5:00PM
- Saturday-Sunday: By Appointment
We are closed all major holidays which include New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.
Your items can be accessed daily during normal business hours; we politely ask you provide notice or schedule an appointment by phone or on our website so that we are ready to accommodate you.
PAYMENT AND BILLING QUESTIONS
You are billed monthly direct to the credit card you have on file, please make sure your credit card information is up to date. You will be billed from the day we drop off your empty containers, should you not pack all of the containers or need additional containers, we will credit or charge your account accordingly. Any services or additional storage fees will be added to your account and then billed on the 1st of each month as they are incurred.
Yes, we offer the following discounts:
- Volume discounts are available, please call us if you would like a volume quote
- Term discounts are available if you plan on storing with us for over 1 year
ValStor is competitive to many self-storage facilities and on demand service providers. We provide much easier access to your items, assist with unloading and loading, our storage rates are per item or box and you only pay for the space you use.
ValStor accepts all major credit cards and your account is set-up so that your monthly storage and service fee’s are automatically billed to your credit card. We also accept cash and check, but we may ask for a deposit or a credit card to hold your reservation.
Pick Up & Delivery
Pickup and Delivery is currently available; should you be unable to drop off or pickup your items at our facility, please call us and we will do everything we can to try and accommodate you.
Initial Delivery of Empty Boxes or Totes: Free
Initial Pickup: Free
(We can wait 20 minutes to pick up the same day as our initial delivery of empty boxes or totes.)
Standard Return Delivery (Requires 24 Hours’ Notice): $25.00
Expedited Return Delivery (With 5 Hours’ Notice): $50.00
- Order by 12:00pm for service by 5:00pm
- Order after 12:00pm for service, we will deliver the next morning
Rush Return Delivery: Need It ASAP? Call us for pricing and service options
**All appointments include up to 10 items to be picked up or delivered. Each additional item is $2.00 per item**
One hour with prior notice. Unfortunately, our drivers have to battle Chicago traffic; a one-hour window will allow our drivers to successfully navigate the city in order to make it to you. We will contact you when we are on the way.
Yes! Our driver will wait 20 minutes for you to pack up your items. Should we have another service call in your building or area, we may service another client while waiting for you to finish packing. Our driver will then return to load your items that will be sent back to storage
No problem, please just let us know within 4 hours of your appointment by giving us a call or sending us an email. Appointments not canceled within 4 hours of delivery will be assessed a $25.00 cancellation fee.
Upon arrival, we will try to reach you via telephone; if you cannot meet us to load your pick up or receive your delivery; we do reserve the right to assess a $25.00 missed appointment fee to your account.
Yes, we are happy to leave your items with your doorman or concierge, but you must give us authorization when scheduling your appointment in order for us to do so.
There is NO long-term commitment for storing your items with us; however, should you store for less than 1 month, ValStor will bill your account for 1 month of storage. Beyond on that, no minimums apply.
Andersonville, Boystown, Bronzeville, Bucktown, Cabrini Green, Chinatown, Edgewater, Gold Coast, Goose Island, Humboldt Park, Hyde Park, Kenwood, Lakeview, Lincoln Park, Little Italy, Little Village, Logan Square, Lower West Side, Near North, North Side, Old Town, Pilsen, River North, River West, Rogers Park, South Loop, Streeterville, The Loop, Uptown, Ukrainian Village, West Loop, West Side, West Town, Wicker Park, Wrigleyville.
Your neighborhood not listed? Give us a call or send us an email to let us know you want ValStor, we will do what we can in order to accommodate you.
Our facility is open to the public during normal business hours but is under 24-hour surveillance. We have it all: cameras, motion detectors, night vision, and alarms at all entry and exit points. All guests visiting our facility are accompanied by a ValStor employee at all times.
Our facility sprinkler system is fully operational and adheres to all Chicago Fire Department requirements for fire suppression and prevention. Also, the brand new Chicago Fire Department House for Engine 16 and Ambulance 35 are our neighbors next door. In the event of an emergency, be assured that the fire department would respond within just a few minutes
Our vehicles are equipped with GPS tracking. We monitor your items at all times to ensure proper handling and security procedures are being maintained throughout the life cycle of your stay with ValStor.
3900 S. Michigan Avenue
8:00 am to 5:00 pm
Monday to Friday
Weekends by appointment.