FAQs

Valet Storage at Your Convenience

How does it work?

ValStor provides convenient, reliable, secure off-site storage for your home or business. What makes storing with us different from traditional self-storage is that we store your items individually barcoded on our pallet racking in our warehouse, allowing you to only pay for the space you use. Should you want to store in your individual unit, we do have traditional self-storage units available.

PACKING & STORAGE QUESTIONS

Do you provide packing supplies?

Yes! Packing supplies such as bubble wrap, tape, and packaging paper can be purchased when ordering.

Can I use my own boxes or containers?

Yes, you may use your own cardboard boxes or plastic containers

Does ValStor store larger items such as furniture, rugs, or larger items?

Yes, we do store larger items like furniture. Please call us to determine your monthly storage rates and service options.

How does ValStor store my bike?

We store our customer’s bicycles on racks, in a separate area from other storage. This makes your bicycle easier to retrieve and reduces the risk of it getting bumped, scratched, or damaged by other items.

Are there weight limits for my items in storage?

Yes, small boxes may weigh no more than 45lbs and, large boxes no more than 75lbs.

Is there anything you won’t store?

Yes, we will not store perishable items, liquids, explosive devices, jewelry, or any illegal substances. Please review our terms and conditions for more information.

SCHEDULING QUESTIONS

What are the ValStor facility and service hours?

We are open weekly:

  • Facility Hours are:
    • Monday-Friday: 8:00AM-5:00PM
    • Saturday-Sunday: By Appointment
On what days is ValStor closed?

We are closed all major holidays which include New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.

How quickly can I access my items in storage?

Your items can be accessed daily during normal business hours; we politely ask you provide notice or schedule an appointment by phone or on our website so that we are ready to accommodate you.

PAYMENT AND BILLING QUESTIONS

How am I billed?

You are billed monthly direct to the credit card you have on file, please make sure your credit card information is up to date. You will be billed from the day we drop off your empty containers, should you not pack all of the containers or need additional containers, we will credit or charge your account accordingly. Any services or additional storage fees will be added to your account and then billed on the 1st of each month as they are incurred.

Does ValStor Offer Business Storage?

Yes, we offer customized business solutions no matter the amount of storage needed or size of your organization. Please review our “For Business” page under the pricing tab for more details, information, and to place a service inquiry

Does ValStor offer any discounts?

Yes, we offer the following discounts:

  • Volume discounts are available, please call us if you would like a volume quote
  • Term discounts are available if you plan on storing with us for over 1 year
How does ValStor compare to other self-storage options?

ValStor is competitive to many self-storage facilities and on demand service providers. We provide much easier access to your items, assist with unloading and loading, our storage rates are per item or box and you only pay for the space you use.

What happens to my belongings if I am late in making a payment?

We understand that emergencies and unexpected events can interrupt finances. If you know in advance that you may be late making a payment, please contact us so that we can work with you to address the problem and work towards a solution. ValStor reserves the right to assess a $25.00 late payment fee when you are late or miss making a payment and do not reach out to us in advance. In extreme cases we may not return your belongings until your account balance is settled in full.

What forms of payment does ValStor accept?

ValStor accepts all major credit cards and your account is set-up so that your monthly storage and service fee’s are automatically billed to your credit card. We also accept cash and check, but we may ask for a deposit or a credit card to hold your reservation.

Pick Up & Delivery

Is Pickup or Delivery Available?

Pickup and Delivery is currently available; should you be unable to drop off or pickup your items at our facility, please call us and we will do everything we can to try and accommodate you.

What are your Pickup & Delivery rates?

Initial Delivery of Empty Boxes or Totes: Free

Initial Pickup: Free

(We can wait 20 minutes to pick up the same day as our initial delivery of empty boxes or totes.)

Standard Return Delivery (Requires 24 Hours’ Notice): $25.00

Expedited Return Delivery (With 5 Hours’ Notice): $50.00

  • Order by 12:00pm for service by 5:00pm
  • Order after 12:00pm for service, we will deliver the next morning

Rush Return Delivery: Need It ASAP? Call us for pricing and service options

**All appointments include up to 10 items to be picked up or delivered. Each additional item is $2.00 per item**

What is included in each pickup and delivery?

Up to 10 boxes or items, each additional item or box is $2.00 per item.

What is the pickup and delivery appointment window?

One hour with prior notice. Unfortunately, our drivers have to battle Chicago traffic; a one-hour window will allow our drivers to successfully navigate the city in order to make it to you. We will contact you when we are on the way.

Can my ValStor driver wait for me to pack and load same day?

Yes! Our driver will wait 20 minutes for you to pack up your items. Should we have another service call in your building or area, we may service another client while waiting for you to finish packing. Our driver will then return to load your items that will be sent back to storage

What if I have to cancel my pickup or delivery appointment?

No problem, please just let us know within 4 hours of your appointment by giving us a call or sending us an email. Appointments not canceled within 4 hours of delivery will be assessed a $25.00 cancellation fee.

What if I miss my pickup or delivery appointment and fail to notify ValStor in advance?

Upon arrival, we will try to reach you via telephone; if you cannot meet us to load your pick up or receive your delivery; we do reserve the right to assess a $25.00 missed appointment fee to your account.

Can I have ValStor leave my delivery with my doorman or concierge?

Yes, we are happy to leave your items with your doorman or concierge, but you must give us authorization when scheduling your appointment in order for us to do so.

Do I have to make a long-term commitment?

There is NO long-term commitment for storing your items with us; however, should you store for less than 1 month, ValStor will bill your account for 1 month of storage. Beyond on that, no minimums apply.

What Areas of Chicago does ValStor Service?

Andersonville, Boystown, Bronzeville, Bucktown, Cabrini Green, Chinatown, Edgewater, Gold Coast, Goose Island, Humboldt Park, Hyde Park, Kenwood, Lakeview, Lincoln Park, Little Italy, Little Village, Logan Square, Lower West Side, Near North, North Side, Old Town, Pilsen, River North, River West, Rogers Park, South Loop, Streeterville, The Loop, Uptown, Ukrainian Village, West Loop, West Side, West Town, Wicker Park, Wrigleyville.

Your neighborhood not listed? Give us a call or send us an email to let us know you want ValStor, we will do what we can in order to accommodate you.

INSURANCE QUESTIONS

Do you insure my belongings?

We suggest that you check your homeowner’s or renter’s insurance policy to confirm if your policy includes off-site storage. We strongly advise you to have coverage on your belongings and do suggest that you add coverage to your homeowner or renter policy if needed, it will be more cost effective than what we can provide. Should you want a recommendation, we can provide contact information to insurance providers who know our facility and can accommodate your insurance request.

SECURITY QUESTIONS

How secure is the ValStor Facility?

Our facility is open to the public during normal business hours but is under 24-hour surveillance. We have it all: cameras, motion detectors, night vision, and alarms at all entry and exit points. All guests visiting our facility are accompanied by a ValStor employee at all times.

How are my items stored while in the ValStor facility?

Our facility is fully pallet racked, meaning that all items are securely stored on shelving and decking with no boxes or items stacked or nested on the floor. Should there ever be an event or natural disaster our pallet racking provides another level of protection for your items. You also have the option to rent a private self-storage unit.

How does ValStor protect my items in the event of a fire or other natural disaster?

Our facility sprinkler system is fully operational and adheres to all Chicago Fire Department requirements for fire suppression and prevention. Also, the brand new Chicago Fire Department House for Engine 16 and Ambulance 35 are our neighbors next door. In the event of an emergency, be assured that the fire department would respond within just a few minutes

What does ValStor do to screen and monitor staff?

Our staff go through an extensive verification and background check process to ensure that they are qualified in accordance with our policy and procedure as it relates to the safeguard and protection of your items. All of our drivers are licensed, bonded, and insured for an even greater level of protection for our clients and their belongings. Security and client satisfaction is our number one priority.

How does ValStor monitor and track their vehicles?

Our vehicles are equipped with GPS tracking. We monitor your items at all times to ensure proper handling and security procedures are being maintained throughout the life cycle of your stay with ValStor.

DEPENDABLE
AFFORDABLE
SECURE
ON DEMAND
Location

3900 S. Michigan Avenue
Chicago, IL
60653

Business Hours

8:00 am to 5:00 pm
Monday to Friday

Weekends by appointment.