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FAQs

Thank you for choosing ValStor. Here are some of our most frequently asked questions

PACKING & STORAGE QUESTIONS

Do you provide packing supplies?

No, general packing supplies are not available. However, the following items are available for purchase:

Containers

Cardboard File Box (15 x 16 x 10): $3.00 + tax
Medium Tote (26 x 17 x 12 - 12 gallons): $8.50 + tax
Large Tote (30 x 20 x 14 - 17 gallons): $10.00 + tax
XL Tote (30 x20 x 14 - 27 gallons): $16.00 + tax

Locks

1 1/2" shackle: $10.00 +tax
2" shackle: $14.00 + tax

Does ValStor’s inventory include the contents of my boxes/totes?

No. ValStor’s bar code inventory system allows us to track the number of items you have stored and their exact location inside the warehouse.

We ask you to be responsible for identifying your stored items and maintaining your own inventory of their contents.

Does ValStor provide storage for larger items such as furniture, rugs etc.

Yes. Please call us to determine rates and service options.

Are there weight limits for my “on demand” stored items?

Yes, we ask that you please keep your small boxes to a maximum of 45lbs, and larger boxes to a maximum of 75lbs.

Is there anything you won’t store?

Yes. ValStor prohibits the storage of perishable items, live or dead animals, liquids, jewelry, dangerous or illegal substances, explosives, ammunitions, etc. Please refer to item 6.2 of your signed ValStor Self Storage User Agreement regarding the acknowledgment of the Chicago Municipal Code 15-28-755 and its pertinent sections. Please also see Legal Terms and Conditions stated on the ValStor website.

How may I access my stored possessions?

For your personal safety and the added security of your stored items, we do not allow 24/7 access to the storage warehouse. Please anticipate your needs and plan according to our business hours as stated on this website.

On what days is ValStor closed?

All major holidays.

PICK UP & DELIVERY

Is Pick up or Delivery Available for Self Storage?

No. Pick up and Delivery is currently available ONLY for valet service.

What are your Valet Pickup & Delivery rates?

Initial Delivery of up to 10 Empty Boxes or Totes: Free (additional items billed at $2 each)

Initial Pickup: Free up to 10 items (additional items billed at $2 each)

Standard Return Delivery (Requires 24 Hour advanced notice): $25.00 (minimum charge)

Expedited (same day) Return or Delivery: $50.00 minimum

  • Requests received by 12:00pm will be delivered by 5:00pm.

Last Minute Pickup/Delivery: Call us for pricing and service options

Please note: pick-up and delivery to Loop locations, may be billed at a higher rate. 

Please contact us for more details

What is the pickup and delivery appointment window?

We will inform you of our expected time of pickup or delivery plus or minus one hour. While our delivery truck is equipped with GPS and we do our best to efficiently schedule our daily routes please bear in mind that unexpected delays can occur due to high traffic volume, road construction, severe weather.

Can my ValStor driver wait for me to pack and load same day?

No. We respectfully request that you prepare all of your storage items before scheduling pickup.

What if I have to cancel my pickup or delivery appointment?

Please contact us within 4 hours of your appointment by phone or by email in order to avoid a $25.00 cancellation fee.

Can I have ValStor leave my delivery with my doorman or concierge?

Yes, we are happy do so if that is permitted by building management and you give us written authorization at the time of scheduling.

I need on demand valet storage for less than one month. May I still request service?

Yes, but you will still be billed for an entire month.

Does ValStor insure my stored belongings?

While ValStor’s warehouse facility is insured we DO NOT personally insure your items. Therefore, we strongly suggest that you check your homeowner’s or renter’s insurance policy to see whether or not it includes off-site storage.

FAMILY OWNED
LOCALLY OPERATED
AFFORDABLE
SECURE
Location

3900 S. Michigan Avenue
Chicago, IL
60653

Business Hours

8:00 am to 5:00 pm
Monday to Friday

Weekends by appointment.